South Road - Governance Letter 2026

Housing Ombudsman Service

PO Box 1484 Unit D

Preston PR2 0ET

23rd June 2026

 

Re: Annual Complaints Performance and Service Improvement

 

Dear Sirs Following a review with the management committee, I can confirm that all Committee Members were satisfied that the Complaints Handling Code is being adhered to and that South Road Housing Co-operative (SRHC) are taking positive steps to learn and improve from their complaints. The Annual Complaints Performance and Service Improvement report provided insights into our handling of complaints in the past financial year and highlighted areas for improvement. The Self-Assessment has been completed and provides assurance on how SRHC are adhering to the code.

 

Yours Faithfully Nicole Madourie

​

Member Responsible for Complaints,

Chair of Management Committee